PRIVACY POLICY - Vip Black's Car Services

Last Updated: September 2026

Contact Information:
VIP Black’s Car Service
Phone: 800-357-7001 | 203-203-8878 | 212-256-9557
Email: Info@vipblackscarservice.com
Website: www.vipblackscarservice.com/

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

A. Information We Collect:
When you make a reservation, request a quote, or use our website, we may collect:
• Name, phone number, email address, pickup/dropoff addresses
• Flight information, passenger count, luggage information
• Payment information (we do NOT store full credit card numbers on our servers – all payments are processed via secure encrypted gateway)
• Device information and IP address for website functionality

B. How We Use Your Information:
• To confirm, manage, and provide your transportation service
• To communicate with you about your booking, chauffeur assignment, and receipts
• To send booking confirmations, invoices, and quotations
• To improve our services and customer support
• To comply with legal obligations

C. Information Sharing:
We DO NOT sell, rent, or trade your personal information to third parties.
We only share information with:
• Our assigned chauffeurs (only name, phone, pickup details needed for the trip)
• Payment processors for secure payment processing
• When required by law or to protect our legal rights

D. Data Security:
We use SSL encryption on our website and secure servers. Your information is protected with industry-standard security measures.

E. Cookies:
Our website may use cookies to enhance user experience and track website analytics. You can disable cookies in your browser settings.

F. Your Rights:
You may request to access, correct, or delete your personal information by contacting us at Info@vipblackscarservice.com.

G. SMS/Text Policy:
By providing your phone number, you consent to receive service-related text messages regarding your booking status, chauffeur details, and confirmations. Message & data rates may apply. Reply STOP to opt-out.

TERMS AND CONDITIONS

By booking service with VIP Black’s Car Service, you agree to the following terms:

A. Rates & All-Inclusive Pricing:
• All quotations are all-inclusive unless otherwise stated: Includes base fare, fuel surcharge, tolls, airport fees, and 20% chauffeur gratuity.
• Rates are subject to change without notice until booking is confirmed.
• “No Tolls Required” routes are verified via GPS. If route changes requiring tolls, customer will be notified.
• Hourly charters include miles and time as quoted. Extra time/miles will be billed at quoted overtime rate.

B. Payment:
• Major credit cards accepted: Visa, Mastercard, American Express, Discover.
• Payment is required at time of booking or to the chauffeur, as agreed.
• A valid credit card is required to guarantee all reservations.
• Prices are in USD.

C. Cancellation Policy:
• Airport Transfers / Point-to-Point: Free cancellation up to 24 hours before pickup time. Cancellations within 24 hours will be charged full fare.
• Hourly / Charter / Special Events (Prom, Wedding, Sprinter / Transit Van): Free cancellation up to 48-72 hours before pickup. Within 48 hours, full fare charged.
• No-shows will be charged full fare.
• To cancel, you must call 800-357-7001 / 203-203-8878 and receive a cancellation confirmation number.

D. Wait Time & No-Show Policy:
• Airport Pickups: 60 minutes free wait time for International flights, 30 minutes free for Domestic flights, starting from actual flight landing time.
• All Other Pickups (Residential / Business): 15 minutes free wait time. After 15 minutes, wait time is billed at $15.00 per 15-minute increments.
• After free wait time expires and if customer is not reachable, reservation will be considered a no-show and charged full fare.

E. Flight Delays & Flight Monitoring:
We monitor all flights. In case of delay, we adjust pickup time at no extra charge. It is passenger’s responsibility to provide correct flight number. If flight is cancelled or you take another flight, please notify us immediately.

F. Luggage & Vehicle Capacity:
• Sedan Cadillac CT6 / Similar: 1-3 passengers, 2 large + 2 carry-on luggage
• SUV Chevrolet Suburban / Similar: 1-6 passengers, 5-6 large luggage
• Sprinter / Transit Van: 10-14 passengers
Passengers are responsible for ensuring luggage fits. If extra vehicle needed due to excess luggage, additional charges apply.

G. Conduct & Damages:
• Smoking, illegal drugs, and excessive alcohol consumption are strictly prohibited in vehicles.
• Customer is responsible for any damages, cleaning fees, or excessive mess caused by passengers. Minimum cleaning fee $250.00, damages billed at actual cost.
• We reserve the right to refuse service to anyone under influence or posing safety risk.

H. Liability:
VIP Black’s Car Service is not liable for delays caused by traffic, weather, road closures, accidents, mechanical breakdowns, or circumstances beyond our control. We are not liable for missed flights, missed events, or consequential damages. Our liability is limited to the amount of the fare.

I. Child Seats:
Per CT / NY / NJ law, child safety seats are the responsibility of the parent/guardian. We do not provide child seats. Please bring your own.

J. Lost Items:
We are not responsible for lost or left items. If found, we will make reasonable efforts to return. Shipping fees may apply.

K. Governing Law:
These terms are governed by the laws of the State of Connecticut.

L. Agreement:
By booking via phone, email, text, or website VIP Black’s Car Service, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms and Conditions.

For Questions, Contact Us:
VIP Black’s Car Service
800-357-7001 | 203-203-8878 | 212-256-9557
Info@vipblackscarservice.com

Thank you for choosing VIP Black’s Car