Customer Services
Quick Help for Smooth, Stress-Free Travel
VIP Black's Car Service – Here to Support Your Journey
New to the area or simply need dependable support for your transportation needs? At VIP Black’s Car Service, our friendly and professional customer care team is available 24/7 to assist you with everything—from booking and modifying reservations to cancellations, refunds, and personalized ride requests.
We take the stress out of travel, no matter the occasion. Call us anytime at 1(800)357-7001 and let us handle the rest. For the fastest help with booking changes or cancellations, connect directly with our support team. You can also check out our Frequently Asked Questions below for quick answers and instant guidance.
How do I book a car with VIP Black’s Car Service?
Booking is easy and convenient! Use our online reservation form anytime or call us directly at 1(800)357-7001 for immediate assistance and the fastest way to secure your black car service.
What if I can’t find my chauffeur?
Can’t find your chauffeur or having trouble getting in touch? Don’t wait—call us immediately at 1(800)357-7001. Our 24/7 support team will use real-time GPS tracking to locate your driver and coordinate your pickup without delay. We’re always here to ensure your black car service is smooth and stress-free.
What is your cancellation policy?
Cancellations made at least 1 hour before your driver’s arrival are completely free of charge. For late cancellations, a fee of 50% of the estimated fare may apply, along with any incurred costs. Even with these policies, our rates remain among the most competitive in the luxury car service industry.
What is your passenger car waiting time policy?
We provide a 15 to 30-minute complimentary waiting period, depending on your booking type. For pre-scheduled rides, the waiting time begins once your chauffeur arrives at the designated pickup location. This ensures flexibility without compromising punctuality.
I left something in the car—how can I retrieve it?
Think you left something behind in the vehicle? Contact us right away with a detailed description of the lost item. Once verified and located, our team will provide updates and coordinate a safe, timely return of your belongings.
Still Have Questions? We're Just a Call Away.
At VIP Black’s Car Service, your comfort and peace of mind come first. If your question wasn’t answered above or you need personalized support, our 24/7 customer service team is here to help. Whether you’re planning a special event, corporate trip, or night out, we’ll make every detail smooth and stress-free. Call 1(800)357-7001 or contact us through our website—we’re always ready to go the extra mile.
